Help us ensure future mental health and primary health care services in western Victoria are designed to work for everybody

Setting a clear direction for chronic conditions, mental health and alcohol and other drug support services in western Victoria


Service Re-design Update December 2021

Through a series of workshops, phone interviews and surveys across 2021, we discussed with the community what was working well, what could be improved and what ideas they had for enhancing the services that we appoint health providers to deliver.


The Learn Phase in April and May focused on generating a list of enablers and barriers for accessing current primary health services in the region. Participants shared their experiences and information from research, how other services

Setting a clear direction for chronic conditions, mental health and alcohol and other drug support services in western Victoria


Service Re-design Update December 2021

Through a series of workshops, phone interviews and surveys across 2021, we discussed with the community what was working well, what could be improved and what ideas they had for enhancing the services that we appoint health providers to deliver.


The Learn Phase in April and May focused on generating a list of enablers and barriers for accessing current primary health services in the region. Participants shared their experiences and information from research, how other services operate and program evaluation findings were also analysed.


The Design Phase was carried out between June and August and built upon the outcomes of the Learn Phase to develop new services and service components. The aim of this phase was to think of solutions to address challenges raised by co-design participants.


Finally, participants from the Learn Phase and the Design Phase were invited to attend four Test and Refine sessions in September. WVPHN gathered feedback on the ideas developed from the learnings and themes of the co-design so far.


Three key ideas for service redesign were presented during this final phase:


Following the release of the Service Redesign Co-design Report, WVPHN will use the learnings to inform the how, where and when we appoint providers to deliver primary health care services in our region.

We will now continue to work with others within the health care sector in western Victoria to develop service ideas further.

WVPHN will then move on to tendering for providers to deliver a renewed set of health services for mental health, chronic conditions and AOD support that provide the best outcomes for our region.

Many thanks to everyone who participated in our co-design process. All your voices have been essential in helping us move toward a coordinated and connected system


A copy of the summary report is available on the WVPHN website

https://westvicphn.com.au/about-us/latest-news/service-redesign-co-design-report-released-to-guide-the-future-of-mental-health-and-primary-care-services-in-western-victoria/

  • Registration for the Service redesign sessions has now closed.

    These workshops will provide an overview of the main discussion points of the previous workshops and will give people with lived experience and service providers the chance to explore these ideas further. 

    Complete Form
  • Registration for the Service redesign sessions has now closed.

    These online workshops will provide an overview of the main discussion points of the previous workshops and will give people with lived experience and service providers the chance to explore these ideas further. 

    Complete Form
  • Registration for the Service redesign sessions has now closed.

    These online workshops will provide an overview of the main discussion points of the previous workshops and will give people with lived experience and service providers the chance to explore these ideas further. 

    Complete Form
  • CLOSED: This survey has concluded.

    Share your ideas on how the services and support  could be delivered in your area

    Some possible things to share your ideas on are:

    • Accessing Services 
    • Service design and coordination 
    • Connectedness 
    • Managing current services
    • Digital forms of help

    Please note:

    • You can use an anonymous screen name
    • Your responses will not be visible to other community members participating
    • Your individual responses will only be seen by Western Victoria PHN staff listed under Who's Listening
    • Click here to read how your information will be used
    Complete Form
  • CLOSED: This survey has concluded.

    Click here to read how your information will be used

    Complete Form
Page last updated: 15 December 2021, 17:16